Policies

1. Terms of Service

By using our service, customers agree to follow our ordering process and payment policies. Orders are processed only after invoice payment is confirmed.

2. Privacy Policy

We collect and use customer information only for order processing, billing, and shipping. Personal information is never shared with third parties without consent.

3. Payment Policy

Payments are processed through Stripe. Invoices can be settled in JPY, USD, or PHP. Customers are responsible for any currency conversion or card fees charged by their bank.

4. Shipping & Delivery Policy

Products are shipped directly from Japan after payment confirmation. Delivery times vary by stock availability and international logistics, usually within 1–3 weeks.

5. Customs & Import Taxes

Customs duties and import taxes may apply depending on the destination country. These costs are the responsibility of the customer.

6. Returns & Refunds

As orders are custom-requested from manufacturers, returns and exchanges are not accepted, except for defective or incorrect items. Refunds are issued only in such cases.

7. Legal Notice (Japan Specified Commercial Transactions Act)

In compliance with Japanese law, we disclose our company name, address, contact details, and representative information on this page.

Company Name: KIZUNA GOLF
Address: 4F List East Bld., 3-35 Onoe-cho, Naka-ku, Yokohama-shi, Kanagawa 231-0015, Japan
Representative: [Your Representative’s Full Name]
Email: info@kizunagolf.com
Tel: +81-45-263-9595
Fax: +81-45-263-9573